Customer Service
- Order Placement and Payment
- Orders may be placed on the website, or by phone, fax, email, or mail to the showroom in Santa Barbara, CA. Payment in full is due prior to removal of fixtures from our facility. Santa Barbara Lights accepts payment by check only. Appropriate sales tax will be charged unless a valid resale certificate is presented at time of payment. Orders shipping out of California are not assessed any sales tax.
- Mechanical Customization
- The most common request is for an adjustment to the height of a hanging light, but Santa Barbara Lights can accommodate a number of custom requests. Please contact our showroom with questions regarding changes that may be made to a fixture you are interested in purchasing.
- Custom Finishes
- Please contact our showroom to learn more about the standard metal finishes that we offer. A wide range of custom finish requests can also be accommodated.
- Delivery Schedule
- Fixtures normally ship 3 weeks after payment has been received in full. Certain fixtures and finishes require longer lead times. Santa Barbara Lights makes every effort to meet delivery schedules but cannot be held responsible for delays due to factors outside of our control.
- Shipping
- All Santa Barbara Lights fixtures are shipped via UPS Ground, and insurance is included in the shipping price. Items located in Santa Barbara, CA showroom are available for pick up only.
- Return Policy
- Any item we sell that has not been customized and is returned in the same condition that it was sent, can be returned for a store credit less 20% restocking fee if it is received by Santa Barbara Lights within 10 calendar days of delivery. All shipping charges, rush fees and credit card fees are NON-REFUNDABLE. Any merchandise that has been modified or customized in any way, for example: plating, patinas, cutting, UL listing modifications etc., will not be returnable.
- Damage Claims
- All claims for damages incurred in transit must be directed to Santa Barbara Lights via phone, fax or email within 3 days of receipt, and we will file an insurance claim. All crates, cartons, packing materials and paperwork must be retained for inspections by the carrier. In the event that crates, cartons and packing materials have been discarded, insurance claims cannot be processed, and Santa Barbara Lights will not be held liable for the cost of repairs to or replacement of the fixture(s).
- UL Listing
- Most of the products carried on this website are UL listed, but not all. Please call us at 805-884-0535 to check before purchasing.
